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- Support staff are available from 8 am – 5 pm CDT (UTC -6:00), Monday through Friday, excluding USA Holidays.
- If assistance is needed outside of normal business hours, special arrangements can be made with WilloWare at an additional cost, subject to employee availability/capacity on the desired date/time.
- The Support Plan is intended for use on any topic pertaining to our software, however, you may also choose to use it for any area of Dynamics GP in which we have expertise.
- The Support Plan is consumed by the minute and unused time does not expire.
- If an issue is determined to be a software bug, the time spent arriving at that decision will not be deducted from your Support Plan.
- The monetary value of remaining Support Plan time may not be refunded, nor may it be applied to a purchase (such as a software module or customization).